POSITION AVAILABLE – Service Coordinator, Rustington

Our client, an established and respected manufacturing company, has a new requirement for a Service Coordinator dealing with Planned Preventative Maintenance contracts in the Service Department of their busy Rustington site.

Job Summary

To be responsible for quoting and setting up PPM contracts for labour and parts. To facilitate contract enquiries and opportunities to help grow the service business, retaining contracts at the renewal stage.

Key tasks

  • To be the first point of contact for planned maintenance enquiries, liaising between the service engineers and customers.
  • To produce service agreements and contract quotations for labour and planned maintenance parts
  • To validate and process orders, liaising with customers over conditions and queries
  • To report monthly on contracts reviews and renewals
  • To work with the Enterprise Resource Planning (ERP) system and Service Management System (SMS), adjusting or updating contracts to meet customers needs e.g. contacts, equipment and schedules
  • To chase quotes for key accounts and overdue renewal customers
  • To deal with call and email enquiries from colleagues and customers e.g. queries, invoice disputes
  • To check the SMS on a regular basis to ensure that there is no outstanding requirements for work or invoicing.
  • To ensure documentation i.e. site comments, service drive is relevant and up to date
  • To provide team support and cover in time of high work demands and absence

Site visit preparation

  • To review visit history, resources and engineer selection for correct scheduling
  • To prepare first visit parts requirements and pre-visit documentation
  • To co-ordinate and organise site specific access and clearance requirements e.g. permits

Promotion

  • To seek opportunities to promote company products and encourage customers to take out service contracts
  • To promote a positive image of the company when meeting and speaking with customers, and develop and maintain good relationships with key contract customers

Office automation policies and procedures

  • To be familiar with office equipment appropriate to the job
  • To be familiar with Company policies and procedures

Health & Safety and Quality

To ensure that quality and H&S is maintained at all times. Policies and procedures are followed in line with, ISO 9001:2000, ISO 14000, OHSAS 18001, Investors in People and the H&S policy

To comply with H & S procedures and to have a duty of care towards oneself

Person Specification

Minimum of 5 GCSE’s or equivalent at grades A-C

Customer support or service business experience

Knowledge of contract management

ERP or service management knowledge

Competent and accurate keyboard skills

Competent administrative and call handling skills

MS Office literacy

Competencies

  • To be able to demonstrate excellent customer service with the ability to build rapport and relationships with customers external and internal
  • To be able to deal promptly, pleasantly and patiently with all enquiries and requests on the phone or ‘face to face’
  • To be able to support and work collaboratively within a team and help colleagues to develop through sharing skills, knowledge and best practice
  • To have a organised approach and be able to work quickly and methodically with attention to detail and accuracy with figures
  • To be flexible and adaptable to changing circumstances and to prioritise, plan and reorganise work as priorities change
  • To be able to multi task with ease in a dynamic work environment between taking telephone calls, carrying out administration work and following up enquiries
  • To be able to differentiate between critical and less important tasks anticipate future situations and identify problems before they occur
  • To be able to use initiative and be confident in decision making whilst also having the awareness of when to seek assistance
  • To be receptive to change showing a good mentality when asked to change and actively adapts own behaviour to ensure successful transition
  • To have an awareness of ‘continuous improvement’ and to proactively seek ways of improving current thinking and/or processes to benefit

Full time, permanent position. Mon to Thur 0830 – 1730 and Fri 0830 – 1630 (1 hour lunch break) 39 hours per week.

£22,000 – £24,000 per annum

20 days’ holiday per year plus 8 bank holidays.

Rustington Recruitment is an employment agency.

Apply Now

POSITION AVAILABLE – Conveyancing Secretary, Hove

We are currently looking for an experienced residential conveyancing secretary to provide support to our client’s conveyancing department based at their busy Hove office. They require a high standard of organisational and file management skills. Applicants should also have fast and accurate digital typing speed, be punctual and IT literate.

This is a permanent, full-time position. Salary is dependent on experience.

The client will also accept a temporary secretary to assist until an appointment has been made.

Rustington Recruitment is an employment business and agency.

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POSITION AVAILABLE – Conveyancing Secretary, Chichester

Our client has a new requirement for an experienced Residential Conveyancing Secretary at their busy Chichester office.

The ideal candidate will have proven experience and knowledge of the conveyancing processes from initial instruction to post completion as well as :

  • Dealing with Case Management Systems
  • General administration duties
  • Audio Typing
  • Answering the telephone
  • Liaising with Clients, Solicitors and Estate Agents

The client is offering a competitive salary to the successful candidate, commensurate with experience and ability.

This is a full time role working 9 am to 5.15pm Monday to Friday.

Rustington Recruitment is an employment agency.

Apply Now

POSITION AVAILABLE – Probate Solicitor/Exec, Rustington

Our client, a well established and respected firm of solicitors, has a new opening for a Fee Earner to join their busy Probate department at their Rustington office.

Work to include wills, powers of attorney, probate/intestacy, some inheritance tax, management of client affairs etc.

Working in a friendly team with secretarial support. Car parking and pension. 5 weeks holiday.

Solicitor or Legal Exec, must have some Practice experience in Probate.

Salary negotiable.

Rustington Recruitment is an employment agency.

Apply Now

POSITION AVAILABLE – Private Client Legal Secretary, Chichester

Our Chichester based client has a current requirement for an experienced legal secretary to join their busy private client department.

They are looking for someone confident and proactive to work within the department.

The ideal candidate will have proven experience and knowledge of Trusts as well as:

  • General administration duties
  • Audio typing
  • Answering the telephone
  • Liaising with clients

They are offering a competitive salary to the successful candidate, commensurate with experience and ability.

This is a full time role working 9 am to 5.15pm Monday to Friday.

Rustington Recruitment is an employment agency.

Apply Now

POSITION AVAILABLE – Conveyancing Secretary, Chichester

Our Chichester based client has a new requirement for a secretary to join their busy residential conveyancing department.

The ideal candidate will have proven experience and knowledge of the conveyancing processes from initial instruction to post completion as well as :

  • Dealing with Case Management Systems
  • General administration duties
  • Audio Typing
  • Answering the telephone
  • Liaising with Clients, Solicitors and Estate Agents

They are offering a competitive salary to the successful candidate, commensurate with experience and ability.

This is a full time role working 9 am to 5.15pm Monday to Friday.

Apply Now

POSITION AVAILABLE – Conveyancer, Worthing

Our client has a present requirement for a Conveyancer to undertake Fee Earning work at their busy Worthing office.

3-5 years PQE essential.

  • Sales & Purchases (Commercial & Residential)
  • Re-mortgage
  • Buy-to-Let
  • Mergers & Acquisitions
  • Freehold
  • Transfer of ownership
  • Landlord & Tenant
  • Commercial leasing
  • Rental agreements
  • Lease renewals

You must have excellent IT skills and be able to prioritise your workload efficiently in order to meet tight deadlines.

You will have excellent communication and client care skills.

You should be able to work well as part of a team.

You must have strong attention to detail.

You should have a positive and friendly manner.

You will have daily contact with clients and third parties. You will also have contact with Clients whom the Firm have working relationships, and you will be expected to act in a way which upholds these relationships and which conforms to any service level agreement they may have with a particular client.

Ability to spot potential opportunities with clients in all other aspects of the Firm’s services.

Knowledge/experience of All aspects of Residential/Commercial Property Transactions.

Strong sense of commercial awareness and ability to build good effective working relationships with local agents.

Experience of Case Management Systems.

Experience of managing a high-volume caseload of varied Property Transactions without supervision.

Friendly and proactive with a positive, hardworking attitude.

The desire to contribute towards the future development of the team and company.

Salary negotiable.

Rustington Recruitment is an employment agency.

Apply Now

POSITION AVAILABLE – Legal Secretary, Worthing

Our client, a busy Worthing based firm of solicitors, have a new requirement for an experienced all rounder Legal Secretary to join their team on a permanent basis.

You will be primarily dealing with Private Client work but will be touching on Residential and Commercial Conveyancing and Family Law as well as Wills and Probate.

First class typing and communications skills essential.

Monday to Friday, full time.

Salary according to ability and experience, IRO 20-24k per annum.

Rustington Recruitment is an employment agency.

Apply Now

POSITION AVAILABLE – Fee Earner, Chichester

Our client has a present requirement for a fee earner to conduct litigation cases for their Family Law department at their Chichester office.

1-3 years’ PQE essential.

  • Divorce and Separation, Dissolution of Civil Partnerships

· Family matters generally

· Financial disputes upon divorce

· Residence and contact disputes for children

· Fixed Fee Divorces

· Civil Partnership matters

· Prenuptial and Cohabitation Agreements

· Issues arising from the breakdown of a relationship

· Disputes between unmarried couples

· Emergency remedies including Occupation and Non-Molestation Orders, Injunctions

· Resolving issues regarding finances including properties, income, pensions both for married couples and cohabitees

· Dealing with issues that arise in relation to children including financial support for them

· Disputes between unmarried couples including property disputes and cohabitation agreements

· International children disputes

· Collaborative resolutions

· Interviews are available for preliminary advice and an assessment of the merits of a case

· General Family matters

· Advice on alternative methods to reduce disputes such as mediation and collaborative law

Full time ideally but the client will consider 4 days per week.

Salary negotiable.

Apply Now

POSITION AVAILABLE – Tax and Trust Exec, Chichester

Our client, an established and renowned law firm, are seeking an ambitious and motivated Senior Executive to join the Private Client team, specifically to work on Tax, Trusts and Estates matters in their Chichester office.

Responsibilities:

  • Trust and Estate tax returns and personal tax returns, including related tax calculations using the firm’s software (IRIS). All related correspondence with clients, HM Revenue & Customs and third parties as required. Monitoring and working to related deadlines.
  • Preparing Trust accounts.
  • Monitoring deadlines on Trusts and Estates such as ten yearly charges and beneficial entitlements.
  • Dealing with the day-to-day administration on clients.
  • Inheritance Tax returns for Trusts and Estates.
  • Ad hoc advisory work, such as advising on Trust distributions.
  • Assisting in the training and mentoring of junior members of staff.
  • To carry out other tasks as and when required by the LLP.

Required:

  • A suitable professional qualification – e.g. STEP, ATT, CTA (part qualified)
  • Significant experience (2 years+) of working in a private client or trust department in a client facing role
  • Ability to work accurately, prioritise work and adhere to critical deadlines
  • Excellent interpersonal skills with the ability to communicate at all levels
  • Proactive and ambitious, with a willingness to challenge in the best interest of the client
  • IT literate, with experience of using case management and tax software (ideally IRIS)

The role is full time 9am to 5.15pm Monday to Friday.

The firm is offering a competitive salary to the successful candidate, commensurate with experience and ability.

Rustington Recruitment is an employment agency.

Apply Now

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